Careers

About BuildTime

BuildTime is a fully funded, Atlanta-based B2B SaaS startup built by contractors, for contractors. We're creating the digital backbone for workforce management in the construction industry — streamlining time tracking, payroll, scheduling, and compliance across multiple job sites. Our platform is already powering top electrical contractors in the Southeast and is entering a critical phase of growth.

With two live customers and a growing list of pilot partners, BuildTime is closing in on product-market fit. We're building momentum and now looking to add a Product Manager focused on driving the core application experience across web, mobile, and backend systems.

The Opportunity

We're hiring a Product Manager - BuildTime Application to own the delivery, evolution, and scaling of our core product. This role is focused on the application that foremen, project managers, HR leaders, and payroll teams use every day to run their operations.

As a startup, this role blends product ownership and project management. You'll drive sprint execution, roadmap planning, and backlog management — while also ensuring delivery milestones are met and cross-functional stakeholders are aligned.

You'll be responsible for improving our product for an initial 10 pilot customers, ensuring it meets the needs of diverse personas and reaches product-market fit. From there, you'll collaborate closely with our Customer Lifecycle PM to support our shift into a growth mindset, ensuring the app scales with customer needs and team capacity.

Beyond core delivery, you'll also help us identify and shape the future — spotting growth opportunities both in our current customer paid tier and defining and driving a future paid tier that we would begin to build in 2026.

This is a highly visible, hands-on leadership role in the product team.

Key Responsibilities

• Own the web, mobile, and backend experience of the BuildTime application
• Act as both product and project lead, managing sprints, backlog, and delivery milestones
• Execute and evolve the application roadmap to support 10 pilot customers and beyond
• Prioritize bug fixes, polish, and core usability to drive daily value
• Partner with the Customer Lifecycle PM to align the in-app and in-trial customer experience with the customer lifecycle experience to support scale and business growth
• Work closely with engineering and leadership to define priorities and ensure alignment
• Build deep relationships with end users — field foremen, project managers, HR/payroll leads — to uncover pain points, priorities, and context. Lead with empathy, not assumption, to design experiences that align with how tradespeople actually work and win their trust through usability and clear value.
• Identify opportunities for improvement within current pricing tier and lay the foundation for a future paid tier of features — including user research, persona segmentation, backlog creation, prioritization, and go-to-market strategy in collaboration with leadership.
• Define success metrics for app performance, adoption, and satisfaction across personas

What We're Looking For

• 4+ years experience in product management, ideally in a B2B SaaS or workforce tech environment
• Experience delivering customer-facing web and mobile applications
• Strong organizational and delivery skills: backlog management, sprint planning, milestone tracking
• Excellent at identifying trade-offs and navigating ambiguity in a startup context
• Deep user empathy — especially for diverse personas and the tradespeople we server in the likes of contractors, foremen, and back-office teams
• Strong communicator and collaborator, especially with engineering, design, and CS
• Hands-on mindset; thrives in early-stage, high-ownership environments
• Comfortable driving both current tier success and longer-term roadmap vision

Why BuildTime

• Lead one of the most critical product areas at a pivotal stage
• Work alongside a mission-driven founding team building for a real-world market
• Help scale a platform that makes life easier for contractors, field teams, and project managers
• Work directly with local and engaging pilot customers to shape BuildTime's core experience for tradespeople, project managers, payroll and HR
• Competitive compensation, and leadership opportunity at a high-growth stage

What We Offer

• Medical/Health Benefits: Medical, Life Insurance, Disability 100% employer paid; HSA (annual employer contribution); Accident, Critical Care, Dental, Family Life Insurance, Hospital Indemnity, and Vision; Onsite Fitness Center; Health and Wellness Program; Employee Assistance Program (EAP); Training and Development
• Additional Employment Benefits: 401k Retirement & Profit Sharing + Financial Advisory Services; Paid Holidays; Paid Vacation; Training and Development; Tuition Reimbursement

About BuildTime

BuildTime is a fully funded, Atlanta-based B2B SaaS startup built by contractors, for contractors. Our platform simplifies time tracking, payroll, scheduling, and compliance for commercial electrical contractors managing large, unionized field teams across job sites.

We're entering a critical stage of growth as we approach product-market fit and scale through a product-led growth (PLG) strategy. That means our customer success function plays a direct role in nurturing adoption, enabling onboarding, and supporting expansion — all through a blend of technology, outreach, and empathy.

The Opportunity

We're looking for a Customer Success Associate who thrives at the intersection of product, support, and relationship-building. You'll monitor customer activity across the platform, use insights from Intercom and product analytics to guide engagement, and proactively reach out to users who are stalled, confused, or ready to expand.

You'll be a direct line of support for customers during their journey — whether they're just exploring the product, onboarding during a pilot, or managing live field operations.

Key Responsibilities

• Monitor customer activity and lifecycle stages using Intercom, in-app analytics, and platform signals
• Support customers via chat, email, and occasional phone calls across the trial, pilot, onboarding, and live usage phases
• Identify and reach out to stalled, inactive, or high-potential accounts with targeted support
• Maintain responsive coverage of the in-platform chat, offering timely and helpful assistance
• Partner with the Head of Sales to share updates on active prospects and coordinate engagement strategy
• Work closely with product managers to surface usability feedback, friction points, and opportunities for product improvement
• Track and document key customer insights to help inform onboarding flows, support content, and product roadmap
• Contribute ideas to enhance the product-led customer journey with better tools, automation, or processes

What We're Looking For

• 2-4 years in a customer-facing role, ideally in B2B SaaS or tech support
• Familiarity with product-led growth models and working with product and sales teams
• Strong written communication skills for effective and professional chat/email interaction
• Comfort with platforms like Intercom, CRM tools, and basic analytics dashboards
• Experience or familiarity with commercial construction is strongly preferred — including roles in field supervision, operations, payroll, or HR
• Empathy for customers of varying tech literacy — from payroll admins to field supervisors
• Organized, self-motivated, and comfortable navigating evolving startup processes
• Bonus: experience supporting customers in union environments or compliance-heavy workflows

Why Join BuildTime

• Be part of a small, agile team shaping how the construction workforce adopts modern technology
• Work hands-on with customers and directly influence their success and satisfaction
• Collaborate closely with product and sales to improve the user journey
• Competitive compensation and a mission-driven culture

What We Offer

• Medical/Health Benefits: Medical, Life Insurance, Disability 100% employer paid; HSA (annual employer contribution); Accident, Critical Care, Dental, Family Life Insurance, Hospital Indemnity, and Vision; Onsite Fitness Center; Health and Wellness Program; Employee Assistance Program (EAP); Training and Development
• Additional Employment Benefits: 401k Retirement & Profit Sharing + Financial Advisory Services; Paid Holidays; Paid Vacation; Training and Development; Tuition Reimbursement